Basic Troubleshooting

  1. Restart your Device
    A lot of issues are easily resolved by simply restarting your iPhone or iPod Touch. If you are having problems, try this first.

  2. Re-download and Reinstall the Application.
    If restarting doesn't help, you may want to try re-downloading the application and installing it again. If you want to remove the application from your device first, just be aware that removing an application will delete application data for good.


Please take a look at the documentation

In order to limit answering redundant questions, kindly consult the documentation before sending a support message.

Note regarding responses

We may not respond to every single inquiry due to the volume of emails we get daily. We will however take into account every suggestion and comment.

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